This Privacy Policy covers the activities of RiteRate Energy and its subsidiaries (collectively “RiteRate Energy”).
RiteRate Energy is committed to maintaining the privacy of our customers’ personal information. We take steps to safeguard the confidentiality, security, disclosure, access and accuracy of your personal information. Personal information collected by RiteRate Energy is information about an identifiable individual that may include such information as your name, e-mail address, mailing address, phone number, financial information, birth date and any recorded complaints. This Privacy Policy (the “Privacy Policy”) describes how RiteRate Energy collects, uses and discloses personal information. The Privacy Policy adheres to the following 10 principles:
RiteRate Energy is responsible for all personal information under its control, including personal information disclosed to third parties for processing. RiteRate Energy has designated Jordan Small as the individual who will be accountable for RiteRate Energy’s compliance with RiteRate Energy’s Privacy Policy.
RiteRate Energy will identify the reasons for which personal information is collected and/or required at or before the time such information is collected by RiteRate Energy. RiteRate Energy collects personal information for the following purposes:
Personal information will not be collected for any other purpose without your consent.
RiteRate Energy will obtain customer consent prior to or when RiteRate Energy collects, uses or discloses the personal information. Such consent may be expressed or implied and is often provided by accepting the contract terms and conditions associated with products. RiteRate Energy will make reasonable efforts to ensure that customers understand how the personal information may be used or how it may be disclosed by RiteRate Energy.
The collection of personal information by RiteRate Energy will be limited to only that information which is necessary for the purposes identified by RiteRate Energy. RiteRate Energy will only collect such personal information as needed for the purposes that have been documented by RiteRate Energy and identified to customers. RiteRate Energy will not mislead customers about the purposes for which personal information is being collected.
Personal information will not be used or disclosed for purposes other than those for which it was collected by RiteRate Energy unless RiteRate Energy has the consent of the Customer, or as may be required by law. RiteRate Energy will keep personal information only as long as it is necessary for RiteRate Energy to fulfill the purposes for which personal information was collected. RiteRate Energy may disclose a customer’s personal information to:
RiteRate Energy will take reasonable steps to ensure that all personal information provided to it is accurate, complete and up-to-date as is necessary for the purposes for which it is to be used.
RiteRate Energy will make available to customers specific information about its policies and procedures relating to the collection, use, retention and disclosure of personal information.
Upon a customer’s request, or a request by an authorized representative of customer, and unless prohibited by law, RiteRate Energy will provide access to that customer’s personal information held by RiteRate Energy.
Customers may direct any questions or inquires with respect to RiteRate Energy’s Privacy Policy to the designated individual accountable for RiteRate Energy’s compliance. RiteRate Energy will review all complaints and respond to all questions asked by its customers. If warranted, RiteRate Energy will implement the necessary measures to resolve the complaint.
You may contact RiteRate Energy regarding any privacy concerns at the following:
Toll free at 1-866-810-6446 Email at: [email protected] Mail to: 1691 Michigan Avenue, Suite 425, Miami Beach, FL 33139 Attention: Chief Privacy Officer